Effective Date: 23/07/2024

1. Introduction

Welcome to Challenging Behaviour Solutions Ltd (CBSL). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, cbsl.org.uk.

2. Information We Collect

  • Personal Data: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other details you choose to share with us through forms or communication channels on our website.
  • Usage Data: We may collect information about your interactions with our website, including IP addresses, browser types, pages viewed, and the time and date of your visits.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our services.
  • To respond to your inquiries and provide customer support.
  • To send you updates, newsletters, and marketing materials related to our services (if you have opted-in to receive them).
  • To analyse website usage and improve our services.
  • To comply with legal obligations.

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal data to outside parties except as follows:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website or conducting our business.
  • Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of CBSL, our users, or others.

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. You may also have the right to object to or restrict certain processing of your data. To exercise your rights, please contact us at dataprotection@cbsl.org.uk.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Challenging Behaviour Solutions Ltd
Email: dataprotection@cbsl.org.uk