Terms and Conditions
Challenging Behaviour Solutions Ltd
Revision 1.1
1. Introduction
These terms and conditions govern the sale of goods and services by Challenging Behaviour Solutions Ltd (CBSL) and form part of our contractual agreement with you. By accepting a quote or an invoice from CBSL, you agree to be bound by these terms and conditions.
2. Payment Terms
Invoices are issued upon delivery of goods or completion of services. Payment is due in full within 30 days of the invoice date, unless otherwise agreed in writing. CBSL reserves the right to charge interest on late payments at 8% per annum above the Bank of England base rate, accruing daily from the due date until payment is received. Payment can be made via bank transfer, credit card, or other methods as specified. Credit card payments may incur a processing fee.
3. Delivery of Goods/Services
Goods delivery timescales are estimates only. CBSL is not liable for delays caused by third parties or external circumstances. Services will be provided with reasonable care and skill, but no guaranteed outcomes. Additional services may incur further charges.
4. No Returns Policy
Due to the bespoke nature of our services and goods, all sales are final. No returns or refunds will be accepted once delivery is completed. Concerns should be raised through structured reviews (see Section 5).
5. Structured Reviews
Structured review sessions will be held as agreed at the time of purchase to assess and, if necessary, revise the original plan. Further revisions outside the scope of the original agreement may incur additional charges.
6. PayItMonthly Terms
When using PayItMonthly, a signed invoice confirming receipt of goods and completion of services must be provided. Payment plans must be followed as agreed, and failure to comply may result in fees or action from PayItMonthly.
7. Liability and Indemnity
CBSL’s liability is limited to the invoice value and excludes indirect or consequential losses. You agree to indemnify CBSL against any claims or costs arising from your use of our services or goods.
8. Governing Law
These terms are governed by the laws of Scotland. All disputes are subject to the exclusive jurisdiction of the Scottish courts.
9. Data Protection
CBSL is committed to protecting your privacy. Personal data is processed in accordance with our Privacy Policy and the UK GDPR. We use trusted third-party subprocessors (e.g., Zapier) to provide services. These subprocessors are required to maintain appropriate data protection standards. If data is transferred outside the UK or EEA, appropriate safeguards (e.g., SCCs) are in place. By engaging CBSL, you consent to such data processing by approved subprocessors.
10. Termination
CBSL may terminate service if terms are breached. You remain liable for any due payments and associated costs up to termination.
11. Contact Information
For queries or issues, contact us at:
Challenging Behaviour Solutions Ltd
info@cbsl.org.uk
0141 488 2338
12. Amendments
CBSL reserves the right to amend these terms at any time. Updates will be communicated in writing, and continued use of services implies acceptance.